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21 applicants
posted más de 1 año ago

Descripción del trabajo

The Technical Support Administrator reports to the IT Support Manager.  Responsible for providing quality technical support to users.  The position is directly involved in troubleshooting/resolving personal computer, application, and peripheral-related problems.  Provides front-line interaction with users and acts to ensure all reported problems are resolved.  Provides phone coverage of the primary internal Chartway Help Desk line as required.  Develops ideas for improving and enhancing the general operation of the support desk and user experience.  Installs, configures, tests, and supports new applications as required.  Provides first level analysis and diagnostics of reported problems (including Summit, network, branch, and PC issues).  Provides backup for IT computer operations as required, and performs periodic weekend on-call duties.  Performs other duties as assigned.

Qualified candidates will have an Associate’s Degree (AS in computer science or similar) or equivalent experience, and one or more of the following certifications A+, Microsoft MCP, Network + or equivalent experience.  Approximately 2-5 years of technology support experience needed, focused on customer interaction with excellent customer service skills  (preferably experience with a financial institution).  Knowledgeable in installation and support of Microsoft Windows operating system, including installation, support, and testing of new applications and in the basics of supporting an Ethernet network (including wiring, installation of PC hardware and software, and troubleshooting.  Possess broad knowledge and understanding of current and emerging technologies and their relevance as tools in the IT industry.  Ability to provide first level support to end users in the areas of network, desktop, applications, telecommunications, web, and Summit and to effectively work with other departments, prioritize and escalate issues problems as necessary, and provide resolution follow-up. This position will be based out of the Salt Lake City area of Utah.

Chartway offers a competitive salary and a comprehensive benefits package.  Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration. 

Chartway Federal Credit Union is an Equal Opportunity Employer (EOE).

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